Owner Information and Sevices

• Tenant screening. The screening process includes the completion of a detailed application form, verification of the information provided in the application complemented by years of experience in customer service.
  
  
• Manage outgoings eg strata levies, council and water rates.
  
  
• Collect Rent and Monitor Arrears. Careful tenant selection and strict arrears control usually averts disappointment however the 5-10-15 rule is adopted when necessary
  5 days in arrears – the tenant is sent a reminder notice 10 days in arrears – the tenant is formally advised that if payment is not received within 5 days a Termination Notice will be served 15 days in arrears – we consult with you and if instructed serve the tenant with a 14-day Termination Notice.
  
  
• Rent Reviews will be undertaken at the appropriate time after close client consulation.
  
  
• Tenant Management is achieved by developing a strong, caring relationship and making sure that tenants are aware of their rights and obligations under the Tenancy Agreement.
  
  
• Monthly Statements. Provide detailed monthly statements outlining the previous rent period, collected rent and any transactions made (ie repairs, outgoings).
  
  
• Disputes. Open and honest communication with the tenant throughout the tenancy is usually enough to keep disputes to a minimum. However if a dispute cannot be resolved through negotiation, you will receive our full support during the resolution process and assurance that your case is fully documented before proceeding to the Residential Tenancies Tribunal hearing.
  
  
• Property inspections – regular inspections will be undertaken to keep you current on the condition of your investment.
  
  
• Advice on the repairs and maintenance required to preserve your investment.
  
  
• Final Inspections are undertaken to determine both the condition of the property and the accurate Rental Bond refund.

Tenant Information

• Rental Payments. Unless other arrangements are made, rent under the Residential Agreement will be payable fortnightly or monthly in advance by direct debit from your account or by internet banking. If at any time you are unable to pay the rent please contact your property manager on or before the due date to avoid embarrassment.
  
  
• Rental Bond – to be lodged with the NSW Department of Fair Trading. The bond is held as security against any damage or undue wear and tear. The bond will be refunded promptly after you vacate if the property is left in as close to the same condition as when the Residential Tenancy Agreement commenced – allowing for fair wear and tear – and there are no moneys owing.
  
  
• Periodic Inspections of the property. Inspections of the property will be undertaken to ensure that the property is being properly maintained and to check if any routine maintenance is required. Due notice of an inspection will be given so that a mutually convenient time may be arranged.
  
  
• Keys – a duplicate set of keys will be retained by The Property Portal for emergency access. Locks may only be changed after first obtaining permission from the Landlord or The Property Portal, and then on the strict understanding that we are supplied with a spare set of keys.
  
  
• Insurance – we recommend that adequate insurance of personal possessions against loss, damage or theft be effected.
  
  
• Electricity, Gas and Telephone. It is the responsibility of the tenant to contact the relevant service providers and take ownership of the appropriate accounts.
  Electricity – Energy Australia Tel. 131 535
  Gas – Australian Gas Light Company Tel. 9922 0101
  Telephone – Telstra Tel. 132 200
  
  
• Repairs and Maintenance. Only emergency repairs will be accepted verbally, other requests must be in writing or you may complete the ‘online’ Repair Request form and send it . Should a confirmed appointment regarding access for tradespeople be broken by you, the service charge relating to the aborted call will be passed on to you for payment.
  Maintenance of grounds and gardens should you rent a house, terrace or semi-detached cottage is the responsibility of the tenant.
  
  
• Termination of the Tenancy Agreement. Refer to the Renting Guide provided with your tenancy agreement